Frequently Asked Questions

Have questions? We're here to help. Below are a list of common questions from patients and their families.


If you don't see your question here, please contact us. We'd be happy to provide you with the information you need.

General Questions

What kind of insurance do you accept?


We currently only accept Blue Cross/Blue Shield PPO insurance. However, we treat patients with many other insurance providers. In these cases, patients would pay for each visit, then file a claim with their insurance company.




Do you offer remote visits?


We currently offer remote visits for most patient visits, including new patient appointments. This is a part of our response to COVID-19.




Does treatment always involve medications?


No, we do not always prescribe medication. After an initial evaluation, our providers will recommend the treatment or treatments they believe are most appropriate for your specific situation. This may or may not involve medication.




Do you provide disability evaluations?


No, our practice is focused on clinical treatment rather than disability evaluations. Some providers may recommend disability after the patient has been evaluated and treated over a period of time, typically several months or longer. We do not see clients who only seek completion of their disability paperwork.




How much does ketamine treatment cost?


$350 for the evaluation and each ketamine infusion. Payment for each visit must be made at the time of service. There is no other required deposit or minimum number of treatments.​





Ketamine Questions

Is ketamine FDA-approved for depression?


No. Ketamine is FDA-approved for use as an anesthetic, but not for depression. However, medications may be used “off-label” for other indications if appropriate. A growing body of research supports the use of ketamine for depression. Esketamine is a closely related medicine which was recently approved for treatment-resistant depression. See here for more information on esketamine.




Does insurance cover the cost of ketamine treatment?


We are “in network” with Blue Cross Blue Shield PPO and submit claims to them for evaluations. However, the ketamine infusion treatments themselves are not covered by insurance. Each infusion costs $350.




How do I know if ketamine treatment may be appropriate for me?


Contact our office to arrange an appointment for an evaluation. All patients new to our office must have an evaluation before determining suitability of ketamine treatment. Please call 630-730-5506 to schedule an evaluation for ketamine treatment.




What do we know about ketamine’s effectiveness?


Ketamine has been evaluated for depression treatment in many clinical studies over the past 10-plus years. One recent randomized, controlled clinical trial is described by MDLinx here, and was published in the American Journal of Psychiatry.





Esketamine Questions

How much does esketamine (Spravato™) treatment cost?


Cost will hopefully be lower if your insurance company covers the costs of the esketamine treatment, but this is not yet certain.




Is esketamine (Spravato™) FDA-approved for depression?


Yes, esketamine is FDA-approved for treatment-resistant depression. See here for more detailed information on esketamine.




How is esketamine (Spravato™) given?


It is self-administered intranasally in the office. The recommended course is twice a week for 4 weeks, then weekly for 4 weeks, then individually determined after that. See here for additional information on esketamine.




How do I know if esketamine (Spravato™) treatment may be appropriate for me?


Contact our office to arrange an appointment for an evaluation. All patients new to our office must have an evaluation before determining suitability of esketamine treatment. Please call 630-730-5506 to schedule an evaluation. Treatment will be coordinated by Lott Behavioral Health.





© 2020 by Lott Behavioral Health, all rights reserved

  • Facebook
  • Instagram